Archives for January 19, 2014

Jan
19

The five Ws in Restaurant Standard Operating Procedures

Restaurant Standard Operating Procedures (SOP) should be available to staff for them to provide and maintain high quality products and services to customers. An effective SOP should have a direction and structure encompassing the five “W’s”: a)      WHO will perform the task? b)      WHAT reference or materials should they use? c)      WHERE the task will […]

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