Archives for December 6, 2020


5 CRM Trends Driving Customer Experience

We function in a global economy that buys, sells, and communicates in multiple ways. The competition among businesses across industries is rife, and consumers are more vocal than ever about their buying experience. A dissatisfied customer typically tells 9-to-15 people about their poor shopping experience. Moreover, it just takes one bad instance for 32% of […]

By Guest Writer | Business

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