Archives for August 7, 2010

Aug
07

Build Your Business On Procedures NOT Superstars

If you have traveled domestically or internationally, you’ve probably noticed that McDonalds’ hamburgers are the same everywhere. It’s not an accident. Senior managers at each franchise are required to participate in training at the corporate facility known as “Hamburger University.” In addition, McDonald’s has written procedures for every facet of its operation. What’s more, because […]

By Richard G. Stieglitz | Operations
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