The Future of Call Centers: 14 Must-Know Statistics and Trends

For the last ten years, business process outsourcing (BPO) companies have sprouted in many countries. In fact, it is one of the fastest-growing and popular industries, reaching revenues of up to billions of dollars.  The industry has created job opportunities for many developing countries, thereby contributing to their economies.  Most of these countries where BPO […]

By Guest Writer | Human Resources

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