5 CRM Trends Driving Customer Experience
We function in a global economy that buys, sells, and communicates in multiple ways. The competition among businesses across industries is rife, and consumers are more vocal than ever about their buying experience. A dissatisfied customer typically tells 9-to-15 people about their poor shopping experience. Moreover, it just takes one bad instance for 32% of […]
10 Key Benefits of CRM & Why You Should Use Them
No business today can grow until it experiments and adopts innovative ways to progress. However, that can only happen if the employees have enough time to deviate themselves from the regular repetitive daily tasks of the operational cycle. A business is not just one activity but a combination of several activities that require employee involvement […]
Four Important Rules for Using CRM to Improve Your Relationships with Customers
You may be proud of the vast number of clients your business has – but, to put it bluntly, your clients could not care less. It doesn’t matter to them if you have five clients in your portfolio or fifty; they all expect the very best treatment. Thinly spreading a limited amount of care and […]
