The Future of Call Centers: 14 Must-Know Statistics and Trends
For the last ten years, business process outsourcing (BPO) companies have sprouted in many countries. In fact, it is one of the fastest-growing and popular industries, reaching revenues of up to billions of dollars. The industry has created job opportunities for many developing countries, thereby contributing to their economies. Most of these countries where BPO […]
4 Tools You Need to Meet Customer Needs
To meet and exceed customer needs time and time again, your business needs quality tools. Customers not only need a quality product or service, but they also need assistance and assurance. This applies before, during, and after the initial purchase. If you can fulfill every one of your customer’s needs, the chances are high that […]
4 Ways to Ensure Customer Loyalty
When looking at large businesses and the key players in your industry, something will become apparent – retaining customers and ensuring their loyalty is what they do well. Small businesses are built on the loyalty of their customers, just as businesses can be broken by customers that take their business elsewhere. There are a few […]
How to Improve Your Customer Service?
It’s not selling a product or service that keeps a business alive and thriving but when the customers come back for more. Many businesses commit the fatal mistake of underestimating the power of a happy customer base and pay heavily. If you want to grow as a business and capture a larger market share, you […]
Would You Stay Open Beyond Closing Time for a Customer?
Do you think, businesses should be open beyond their closing time to fulfill customer needs?
What’s the Best Way to Keep Customers Coming Back?
It’s simple – surprise and delight them. When leading a rapidly-growing company, many entrepreneurs fail to be hyper-focused on their customers’ feedback. Immediate sales opportunities and scalability issues often take precedence. However, putting customers front and center of your product development process can be the single largest contributor to repeat business — ensuring you’re offering […]
